At Taj Broadband, we are committed to ensuring a smooth and timely delivery of all equipment and services necessary for your connection. This Shipping and Delivery Policy outlines the terms related to the delivery of hardware, devices, and related materials as part of our services.

1. Delivery Areas

• Service Coverage: Delivery is available within the areas where Taj Broadband operates. To check service availability in your location, please contact our customer support team.
• Restrictions: Deliveries outside our service coverage areas are not supported at this time.

2. Delivery Timelines

• Standard Delivery:
  • Hardware and equipment will be delivered within [Insert Time Frame, e.g., 5-7 business days] of order confirmation or service activation request.
  • Installation appointments will be scheduled at your convenience, subject to technician availability.
• Delays:
  • Delivery timelines may be affected by unforeseen circumstances, including weather, public holidays, or supply chain issues. Customers will be notified promptly in case of delays.

3. Delivery Charges

• Standard Charges: Delivery charges, if applicable, will be communicated during the ordering process.
• Free Delivery: For certain plans or promotional offers, delivery charges may be waived.

4. Order Tracking

• Once your order is processed, you will receive a confirmation with tracking details (if applicable). You can track your delivery status by contacting our customer service team.

5. Customer Responsibilities

• Address Accuracy: It is the customer’s responsibility to provide accurate delivery information during the order process.
• Availability: Customers must ensure someone is present at the designated delivery location to receive the items.
• Inspection: Upon delivery, customers should inspect the equipment for any visible damage and report any issues immediately.

6. Damaged or Missing Items

• If any equipment is damaged or missing upon delivery, please notify us within [Insert Time Frame, e.g., 48 hours] to arrange for a replacement.
• Failure to report issues within the specified timeframe may result in additional charges.

7. Installation Services

• Taj Broadband offers professional installation services to ensure your connection is set up correctly. Our technicians will schedule a convenient time for installation after delivery.
• Customers are requested to provide access to the premises and ensure a safe and accessible environment for the installation team.

8. Changes to Delivery Policy

• Taj Broadband reserves the right to update or modify this Shipping and Delivery Policy. Updates will be posted on our website, and customers are encouraged to review this policy periodically.