At Taj Broadband, we value our customers and strive to provide the best services possible. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds are processed for our services.

1. Cancellation Policy

Service Cancellation

• You may request the cancellation of your subscription or service by contacting our customer support team at [Insert Email Address] or [Insert Phone Number].
• Cancellation requests must be submitted at least [insert time frame, e.g., 7 days] before the end of your current billing cycle to avoid charges for the next cycle.

Partial Cancellation

• If your subscription includes multiple services, you may choose to cancel specific services. The applicable terms for those services will be provided upon request.

Company-Initiated Cancellation

• Taj Broadband reserves the right to cancel or suspend services under the following circumstances:
  • Violation of the terms and conditions.
  • Non-payment of dues.
  • Misuse or illegal activities using the service.
• In such cases, no refund will be provided.

2. Refund Policy

Eligibility for Refund

Refunds may be issued under the following conditions:

1. Service Not Delivered:
   • If Taj Broadband fails to activate or deliver the service within the specified timeline due to reasons within our control.
2. Service Disruption:
   • If there is a major service disruption or downtime exceeding [insert time frame, e.g., 48 hours] that cannot be resolved.
3. Double Payment:
   • If a double payment is made due to an error, the excess amount will be refunded.

Non-Refundable Charges

• Installation fees, activation charges, and hardware costs are non-refundable.
• Any prorated charges for usage during the billing cycle are also non-refundable.

Refund Process

• Refund requests must be submitted via email at [Insert Email Address] or through our customer service portal.
• Refunds will be processed within [insert time frame, e.g., 7-14 business days] after the request is approved.
• Refunds will be credited to the original payment method unless otherwise agreed upon.

3. Changes to Cancellation and Refund Policy

Taj Broadband reserves the right to update this policy at any time. Changes will be posted on our website, and customers are encouraged to review the policy periodically.